FAQs

Why should I purchase from chewmumma?
chewmumma was created by a Sydney mum for Mummas around Australia. All chewmumma silicone bead necklaces are lovingly handmade in Sydney using material purchased from other Australian small businesses. By shopping with chewmumma, you're supporting a number of Aussie suppliers. We thank you for your support in buying locally made and sourced products.
 
Do you ship chewmumma silicone bead jewellery internationally?
At this time we only service customers with an Australian address. We hope to be able to service our international customers in the future. Stay tuned!
 
Are chewmumma silicone necklaces safe?
Our silicone beads have been tested and certified to ensure they comply with the Australian safety standard (AU/NZS ISO 8124.3:2012) relating to the migration of certain elements (toxins). All chewmumma silicone beads are free from BPA, Lead, Mercury, PVC, Latex, Phthalates and Cadmium. 

Our beech wood timber beads are 100% non-toxic and raw. We do not finish them in any oils or other products to avoid any unexpected allergic reactions.
 
Additionally, you'll notice that we also add a knot at the start and finish point of each of our silicone bead necklaces to ensure bubba safety in the unfortunate event that a necklace clasp fails during use.
 
It also goes without saying that chewmumma silicone bead necklaces are not toys and are not designed to be worn by babies or small children. Learn more about silicone necklace safety.
 
Is it safe to order on the chewmumma website?
Absolutely! Your personal information including credit card details are fully protected and you can be sure that your privacy is respected at all times. Read our privacy policy.
 
Can I cancel or amend my chewmumma necklace order?
If you realise you've made a mistake within 2 hours of placing your order, please send us an email and we will cancel your order and arrange to refund your purchase. In the unfortunate event that your order has already been made and dispatched for shipping, a cancellation or amendment will not be possible.
 
How long does it take for my chewmumma order to be dispatched?
At chewmumma, 95% of our orders are dispatched in under 24 hours and we aim to have all orders made and dispatched within two working days. At peak times of year such as Mother's Day and Christmas, there may be slightly longer lead times but we will keep you updated in the event of a delay.
 
What shipping options do you offer?
At chewmumma, we know that shipping is an important aspect of the online shopping experience. We ship our products via the Australia Post network and may use other local courier services from time to time.
 
We offer the following shipping options at checkout:
  • Express Shipping
  • Standard Tracked Shipping
Our express shipping service is available for $12.50 per order. Most locations will receive an express order next business day, however some remote locations may take slightly longer. Keep in mind that it takes up to two business days to dispatch your order in addition to the shipping delivery time. However, we do our best to expedite orders in the queue that request an express post option.
 
If you require a tracked option with a signature on delivery or delivery to a PO Box or parcel locker, this is available for $8.00 per order. You will be supplied with a tracking number to check the status of your delivery. This uses the standard delivery service and is not an express service.
 
Kindly note that we can't control delays in the postal service. If your order is delayed, we ask that you get in contact with us via email so that we can investigate on your behalf.
 
Learn more about our shipping options.
  
Help! My order hasn't arrived.
Arrghhhh. We know how you feel and we'll do our best to get to the bottom of the issue as quickly as possible. Please email us with your order number and delivery address.
 
What's the chewmumma returns policy?
Please choose carefully as we only accept returns if an item is faulty or not as described. Returns are assessed on an individual basis. We kindly ask that you contact us via email to discuss your concerns prior to returning any product. Learn more about our returns policy.
 
Can I clean my chewmumma silicone bead necklace?
Absolutely! All silicone jewellery orders come with simple care instructions.

For silicone jewellery and accessories (no timber or metallic beads), it's as easy as putting your jewellery in a bowl of warm water with a dash of laundry powder or liquid. Leave to soak for at least 10 minutes. Rinse well and allow to dry.

For necklaces and accessories with beech wood timber beads and metallic beads, we recommend wiping the beads down with a damp cloth or baby wipe. Do not submerge the timber beads in water as they will swell - should this happen, please discard the necklace as it will no longer be safe or suitable for chewing.